Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Eligibility for Returns:
To qualify for a return, items must be:
– Unused and in the same condition as received
– In the original packaging
Non-Returnable Items:
Certain items cannot be returned, including:
– Perishable goods (food, flowers, newspapers, magazines)
– Intimate or sanitary goods
– Hazardous materials
– Flammable liquids or gases
– Gift cards
– Downloadable software
– Some health and personal care items
Partial Refunds:
Partial refunds may be granted in the following situations:
– Books with obvious signs of use
– Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
– Items not in original condition, damaged, or missing parts not due to our error
– Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we will notify you via email to confirm receipt and inform you of the approval or rejection of your refund.
If Approved:
Your refund will be processed, and a credit will be automatically applied to your original payment method within a few days.
Late or Missing Refunds:
If you haven’t received your refund, please follow these steps:
- Check Your Bank Account: Verify that the refund hasn’t been posted.
- Contact Your Credit Card Company: It may take some time for the refund to officially appear.
- Contact Your Bank: There is often a processing delay on their end.
If you’ve completed all these steps and still haven’t received your refund, please reach out to us at info@cartybay.com.
Sale Items:
Please note that only regular-priced items are eligible for refunds; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cartybay.comand send your item to:
121 US-202 Ringoes, New Jersey 08551, USA.
Shipping returns
To return your product, please mail it to:
121 US-202 Ringoes, New Jersey 08551, USA.
Return Shipping Costs:
You are responsible for all shipping costs associated with returning your item.
Shipping Time:
Delivery times for exchanged products may vary based on your location.
Tracking and Insurance:
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need help?
Contact us at info@cartybay.com for questions related to refunds and returns.
